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Here
is a basic rundown on how the Patriot Center stuff works,
it looks
like a lot
but it really isn’t.
- If you are
not familiar with how to get to George Mason University,
just take 123
north to Braddock Road, turn right onto Braddock and then turn
left (almost immediately) at the first light. This will take
you into GMU. Take your first right and park in the parking
lot immediately on your right. The entrance right across
the street from this lot is the West Entrance and it is labeled
on the
outside of the building.
- Park in the
West Parking lot and enter through the doors
on the West side of
the Arena, there is normally an usher there to let you
in.
- Arrival: Please
make every effort to be there by the report time,
occasionally
late
is acceptable but it cannot become the norm.
- Dress
appropriately: wear presentable jeans
or long pants not with holes or stains and
close-toed shoes. No shorts or sandals will
be permitted due
to health rules. Remember, you
are representing the Woodbridge Mighty Viking Band!
- No facial piercing
jewelry, while working in the stand, earrings are
acceptable as long as they are not too large.
- Every
worker will wear the Ovations designated smock
and hat while working in the stand. They are located
at stand 12, when you enter the arena turn to your
left and start walking, you will see Stand 12.
Dirty uniforms and hats at the end of the night
will need to be taken back to stand 12 and put
in the laundry basket.
- Report to your
assigned stand and be sure to sign-in and sign-out
on the clipboard.
- Waiting
on Customers: Always be polite and courteous. Never
argue with a customer and behave in a professional
manner. If a customer is giving you a real problem
let the stand manager handle the customer.
- The condiments
are to be put out, stocked and filled. They should
be wiped down and cleaned if needed during the event.
- Prep
numbers are predetermined however when the supply gets
low the stand manager needs to be informed.
- Always use
gloves!! If you change from one job to
another, making hot dogs to handling cash for
instance, change
your
gloves.
- Spoils
and Eat: Drinking and eating are not allowed
in front of customers or in the stand. You are
only to eat what is in the stand you are working.
NO ONE should be eating ice cream or Dippin Dots.
Also, we will only be allowing Patriot Center
employees 1/2 price at stands 3 and 8. If the
workers have any questions please refer them
to their stand manager.
- Inventory is
very important to be carefully kept. If you eat an
item, you have to record the item on the Employee
Eat Sheet. When you eat, write the food as a spoiled
item but you do not need to record drinks.
- Breaks:
The stand manger will decide when and where breaks
can be taken (only when it is slow and no one is
in line).
- Cell
phones
are not to be used while working in the stand. If
you have an emergency call, just step out of the
stand and let your co-workers know.
- Clean
Up: You are responsible for cleaning the stand and
putting things away.
- The
trash needs to be put out and new bags are to be
put in the trash cans. Cardboard is to be broken
down and put outside the door when an event is
over.
- Counters
are to be cleaned and wiped down.
- You
need to check with the stand manager to have the
stand reviewed to make sure you did not miss anything
before you leave.
- New
program started by Ovations Food Services.
-
Every
Ovations worker is involved (that includes our non-profit)
The
five components are.....
1. Greet guests with a warm smile and maintain
eye contact
2. Listen to what the customer has to say
3. Ask if you can provide directions
4. Make sure the first impression is a great
one
5. Remember the golden rule-always treat others
as you would like to be treated.
Rewards
Program
If
you are caught doing something positive you will
receive a card filled out and give it to the stand
manager
Each
month all cards are entered into a random drawing
for great prizes.
Each
year there will be a grand prize drawing.
If you have any
questions or need more information just call
me. Thanks, Candy
Home
703-590-5051
Cell 703-725-4225
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